Refund Policy

1. Introduction

At Oxtem, we are committed to ensuring that you are satisfied with your purchase. If you are not completely satisfied with your order, please review our Refund Policy to understand the conditions under which a refund may be issued.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The request for a refund must be made within 10 days of receiving the product.
• The product must be in its original packaging and condition.
• The product must not be damaged or altered in any way.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Custom-made or personalized products.
• Products that have been assembled or used.

4. Refund Process

To request a refund, please contact our customer service team atsupport@oxtem.in with the following information:

• Order number.
• Reason for the refund request.
• Photos of the product and its packaging, if applicable.

Once we receive your request, we will review it and notify you about the refund status, and then your refund will be processed and a credit will be applied to your original method of payment.

5. Refunds for Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 10 days of receiving the product. We will assess the situation and provide instructions for returning the item. If the item is confirmed to be damaged or defective, we will issue a full refund or replace the item at no additional cost.

6. Contact Us

If you have any questions or need assistance regarding our Refund Policy, please contact us at support@oxtem.in. Our customer service team is here to help you with any issues or concerns.